RECEIVED THE WRONG PRODUCT
If you received the wrong product, contact me. I am usually in the studio Monday-Friday 9am-3pm PST. I will resolve the issue as fast as possible.
If your package was delivered to you damaged please immediately to document the concern. Take pictures of the damaged parts and contact me or email them to SunshineDreadBeads@gmail.com. Please include the name the order was placed under and your order # and what items were damaged. If you include pictures of the damaged items I can get your issue solved faster. I will contact you as soon as possible.
I don’t ship out orders until all items in your order are ready to go. If you are missing something in your order please message me.
Please contact me with in 7 days of receiving your order if you need to return items for any reason. Include the name the order was placed under, your order # and what items you want to return.
-You have 30 days to ship the items back to me. Buyer is responsible for return shipping and tracking, USPS First class is the least expensive. Please message with the return tracking information so we can both track it.
-Refund we be made with in 2 business days of me receiving items back.
–Non returnable / Refundable items include; custom or personalized orders, 2nds on glass, perishable products (like food or flowers), digital down loads, body jewelry (like earrings or plugs), and items on sale. Deposits or shipping costs if your order has already been shipped.
-Original shipping and freight charges are strictly non-refundable.
-Packages that are returned via USPS ” Return to sender / Unable to forward” Will be refunded minus shipping charges and a 20% restocking fee. Unless your items fall under the Non returnable items then no refund will be given. If you still want the item you will have to pay for shipping again.
-If you have any questions please feel free to contact me.
NON RETURNABLE – CLEARANCE ITEMS, SPECIAL ORDERS, CUSTOM ORDERS SCRATCH AND DENT ITEMS
Sunshine Dread Beads occasionally sells items that are not eligible for return. These items include custom or personalized orders, 2nds on glass, perishable products (like food or flowers), digital down loads, body jewelry (like earrings or plugs), items on sale or items labeled as clearance or scratch and dent. These item sales are considered final and no returns or refunds will be granted. The buyer assumes responsibility for any and all risks that may be associated with purchasing said items. While the clearance or scratch and dent items have been tested for basic functionality, they may have superficial physical defects including (but not limited to) scratches, dings, or dents. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve both Sunshine Dread Beads from any and all responsibility, unless otherwise required by law. Clearance or scratch and dent items are not covered by any type of 30-day warranty or satisfaction guarantee.
Sunshine Dread Beads also sells unique or custom order items that are often times made to order and/or are considered special order items. These items are ordered in on a case by case basis. Consequently custom or special order items are not eligible for returns or exchanges. The buyer assumes responsibility that the items ordered will fit their needs.
REFUSED / UNDELIVERED ORDERS
Refused or undeliverable orders that are returned to our facility will be processed like a standard return; this means all shipping costs, including return freight charges and any return-to-sender fees assessed by the shipping carrier, will be deducted from the product refund. Keep in mind that international orders which have been refused by the receiver or deemed undeliverable by the shipping carrier may be subject to duties, taxes, customs charges or brokerage fees on the return shipment. Sunshine Dread Beads reserves the right to deduct these additional costs, in addition to all freight charges, from the product refund. If you would like to return an item it is recommended that all shipments be accepted and then sent back following our standard return process. Refusing a package has the potential to cause delays in return shipping as well as incur additional shipping charges.
CONDITIONS OF USE
By visiting or purchasing from Sunshine Dread Beads, you agree to abide by our terms and conditions, including those set forth on this page. Any revisions to our Return Policies will be posted on this page and any other page we deem necessary to inform our users of any changes made. We reserve the right to modify our Return Policies at any time. Your continued use of the site following any policy revisions constitutes your acceptance of and agreement with the changes made.